Explore services
AI & automationAgents, chatbots and smart workflows 24/7· WhatsApp + web chat → Software & SaaSCustom software, SaaS products and portals MVP· Portals + dashboards → CRM & ERPHubSpot, Zoho, Salesforce and Odoo Zoho/Odoo· HubSpot · Zoho · Odoo → Mobile appsiOS, Android and Flutter apps iOS/Android· Flutter · iOS · Android → Web & ecommercePopularBilingual websites and online stores EN/AR· Shopify + WooCommerce → SEO & AI searchNewGoogle, AI Overviews and ChatGPT visibility AEO/GEO· Google + AI answers → Branding & UXIdentity, UX/UI and brand experiences ID/UI· Logo to packaging → Cloud & securityAWS, DevOps and PDPL-ready security AWS/PDPL· AWS · DevOps · PDPL →Starter Shopify stores · WooCommerce stores · WhatsApp AI agent · NewAEO & GEO agency · NewCyber security
Not sure where to start? Tell us the problem →
Agents, chatbots and smart workflows
Typical builds
Explore insights
Websites & EcommerceWeb design, online stores and conversion SEO & Paid AdsRankings, Google Ads and AI answers AI & AutomationAgents, assistants and automation that pay back CRM & ERPCRM, ERP and everyday business systems Apps & SoftwareMobile apps, MVPs and custom builds Branding & DesignLogos, identity and company profiles Security & CloudPDPL, protection, hosting and delivery All insightsA concierge trained on your website and documents. It answers visitors in Arabic and English, shows the page or PDF behind every answer, and sends serious enquiries to WhatsApp or your quote form.
of customers rate an immediate reply as important when they have a service question. 60% say immediate means 10 minutes or less.
HubSpot Researchof UAE online shoppers already use AI-powered chat tools.
DHL eCommerce Trends Report 2026 (UAE)of UAE consumers say chatbot support has not met their expectations.
ServiceNow Consumer Voice Report 2025Trust matters too: 72% of customers want to know when they are talking to an AI agent, so the concierge says so in its first line (Salesforce, State of the Connected Customer).
Estimate only, and every number is yours: chats a month × the share the concierge answers from your content = chats your team no longer handles; × minutes per chat ÷ 60 = hours freed; × hourly cost = the value of that time. Set your own share. For reference, Intercom's published average resolution rate for Fin is 76% (fin.ai); that is the vendor's own figure, so the slider starts lower, at 40%.
Visitors see the page or PDF behind each answer and can open it. Your team can check any answer in one click.
We connect your pages and PDFs and re-sync them on a schedule. You decide what it may use and what it must leave out.
Visitors ready for a quote get your form, people who want a person continue on WhatsApp, and the chat summary goes with them.
If the answer is not in your content, it says so and passes the chat to your team. Every gap shows up in the dashboard.
Asks in their own words, in Arabic or English, gets an answer with its source in seconds, and books a site visit or continues on WhatsApp.
Gets serious enquiries with a summary of the chat, takes over any conversation, and confirms anything regulatory themselves.
Chooses the pages and documents it learns from, reviews its answers, fills the gaps, and sees which pages bring quote requests.
| Site visit | Visitor | Project | Size | Status |
|---|---|---|---|---|
| Mon 10:00 | Reem K. | Office fit-out | 3,200 sq ft | Visit booked |
| Mon 2:00 | Arjun P. | Clinic fit-out | 1,800 sq ft | Visit booked |
| Tue 11:00 | Sophie L. | Office fit-out | 6,000 sq ft | Visit booked |
| — | Faisal A. | Approvals question | 2,400 sq ft | WhatsApp · Lina |
| — | Omar H. | Retail kiosk | 450 sq ft | Form sent |
| Question | Answer | Source | Rating | Status |
|---|---|---|---|---|
| How long for 2,000 sq ft? | 8–10 weeks on site after approvals | Project guide · p. 4 | 👍 | Approved |
| Is joinery under warranty? | 12 months from handover | Warranty · p. 2 | 👍 | Approved |
| Do you work in Abu Dhabi? | Dubai and Sharjah only | Profile · p. 3 | 👎 | Edited |
| DIFC approval timing? | Lina confirms per building | Project guide · p. 6 | — | Handed over |
| When the visitor… | Goes to | Hours | On |
|---|---|---|---|
| Gives size and area | Quote form → Sameer | Any time | |
| Asks for a person | WhatsApp · Lina | Office hours | |
| Asks about approvals | WhatsApp · Lina | Office hours | |
| Space over 5,000 sq ft | Email · Sameer, owner | Any time | |
| Asks about jobs | Careers email | Any time |
| Visitor | Space | Area | Move-in | Status |
|---|---|---|---|---|
| Sophie L. | Trading office · 6,000 sq ft | JLT | Mar 2027 | Visit Tue 11:00 |
| Reem K. | Tech office · 3,200 sq ft | Business Bay | Jan 2027 | Visit Mon 10:00 |
| Faisal A. | Law office · 2,400 sq ft | DIFC | Feb 2027 | With Lina |
| Arjun P. | Dental clinic · 1,800 sq ft | Jumeirah | Dec 2026 | Visit Mon 2:00 |
| Omar H. | Juice kiosk · 450 sq ft | Downtown | Nov 2026 | Form sent |
Demo business and demo data.
A small chat on every page of your site, on phone and desktop. It knows which page the visitor is on, so the answer starts from that service.
Your site pages are crawled and your PDFs read: company profile, warranty policy, project guide. You choose what it may use and exclude the rest.
The centre. It answers from your content only, names the source, follows your routing rules, and hands anything regulatory or unknown to a person. Built on Intercom Fin or a similar platform, chosen with you.
When a visitor wants a person or asks about approvals, the chat continues on WhatsApp with Lina, with a short summary so nobody repeats themselves.
Ready-to-quote visitors fill a three-question form or pick a site-visit time. Both land with your estimator, with the chat attached.
Your team sees every chat live with the source behind each answer, reviews answers, and takes over any conversation with one click.
New quote requests and hand-offs reach the right person by email and phone notification, with the size, the area and the question asked.
Each enquiry becomes a lead in your CRM with the chat summary, and GA4 events show which pages bring quote requests.
The set-up depends on your pages and documents, the languages, your routing rules and the tools we connect, so every website gets its own quote.
For websites that get the same questions every day.
For teams that win work from website enquiries.
Several websites or brands? Ask about one concierge across all of them, with one team inbox.
We would rather tell you that than show an invented client list. We run the same set-up on oxedge.com with Intercom Fin: the chat in the corner of this page is it.
Chats handled under the UAE Personal Data Protection Law, with a retention period you set. Data region chosen with you; we tell you where chats are stored.
Federal Decree-Law 45 of 2021It answers from the pages and documents you approve, and nothing else. No answers from the open web.
Any visitor can ask for a person at any time, and regulatory questions always go to your team.
The chat says it is an AI assistant and what it stores before the visitor starts typing.
Yes. It reads the website pages and documents you choose, such as your company profile, warranty policy or project guide, and answers only from them. Pages you exclude, like careers, are never used. Every answer shows the page or document it came from.
It says so. If a question is not covered by your content, it does not guess: it tells the visitor a person will confirm and passes the chat to your team with a summary. Those questions appear in the dashboard so you can add the missing content.
Yes. It answers in Arabic, including Gulf dialect, and in English, in the language the visitor writes in. Your documents can be in either language; it still replies in the visitor's language and names the original source.
Yes, and you set the rules. For example, a visitor who gives a size and location gets your quote form, and anyone who asks for a person continues on WhatsApp with your team. The chat summary goes with them, so nobody repeats themselves.
We build it on Intercom Fin or a similar platform, chosen with you. We run the same set-up on oxedge.com with Intercom Fin; the chat in the corner of this page is it. Platform fees are billed by the provider under its own pricing. We set it up, connect it and keep your content up to date.
Every website is scoped on its pages and documents, the languages, the routing rules and the tools we connect, so we quote per business. A first set-up usually goes live within weeks: we load your content, test the answers with you in Arabic and English, then switch it on.
Intercom, Zendesk, Freshdesk and others compared on Arabic and WhatsApp.
Grounding, Gulf dialect and when to hand over.
How to stop losing leads between your channels.
Send us your website address and two or three key documents. We set up a demo that answers from them in Arabic and English, with the sources shown.
Pick a topic and Fin, the OXEDGE AI assistant, takes it from there, 24/7.
